FAQ

Frequently Asked Questions

Shipping

All in-stock items ship the next business day with the service you choose. Our free shipping option is typically 3-4 days via UPS or USPS. You can upgrade your shipping to any other method you would like. 

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Returns

What is your return policy?

We offer a 30-day return policy with a 105% money-back guarantee. If you're not completely satisfied with your purchase, contact us within 30 days of receiving your order and we'll make it right.

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Materials & Quality

What are your products made of?

Our products are crafted with USA-made quality materials. We're committed to using premium fabrics and construction methods to ensure your apparel lasts.

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Product Care

How should I care for my items?

To keep your Black River Apparel looking its best, please refer to our Product Care Guide for detailed washing and care instructions.

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Ambassador Program

How can I become a Black River Apparel ambassador?

We'd love to have you on the team! Visit our Join Our Team page to learn more about the ambassador program and how to apply.

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Still have questions? Contact us — we're happy to help!